Outbound Supervisor at Konga Online Shopping Limited

Job Purpose

• The Outbound Supervisor is responsible for overseeing end-to-end outbound operations, ensuring all orders are accurately picked, packed, and dispatched within agreed timelines while maintaining high standards of efficiency, accuracy, and compliance.

Key Responsibilities

• Supervise daily outbound activities (picking, packing, and dispatch)
• Ensure timely and accurate order fulfillment in line with SLA
• Coordinate with logistics teams to ensure smooth dispatch and delivery
• Monitor order accuracy and resolve discrepancies or delays
• Lead and manage outbound staff, including task allocation and performance monitoring
• Ensure compliance with operational procedures and proper documentation
• Track dispatched orders and manage exceptions such as returns or failed deliveries
• Prepare daily/weekly reports on outbound performance and backlog
• Identify process gaps and drive continuous improvement

Key Requirements

• Bachelor’s degree in Logistics, Supply Chain, or related field
• 3–5 years experience in warehouse/logistics operations
• Strong supervisory and team management skills
• Good knowledge of inventory and fulfillment processes
• Proficiency in Microsoft Excel and warehouse systems
• Strong problem-solving and organizational skills