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  • Posted: Jan 14, 2025
    Deadline: Jan 27, 2025
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    Duoiba.com is a leading e-commerce marketplace in Africa for manufacturers, merchants and suppliers in Africa to get their own online store and do business globally.
    Read more about this company

     

    Order Processing Manager

    Job Description

    • We're looking for a highly organized and experienced Order Processing Manager to oversee the end-to-end order lifecycle, from placement to delivery.
    • The successful candidate will ensure timely and accurate order processing, manage vendor relationships, and provide excellent customer service.

    Key Responsibilities

    • Oversee the end-to-end order lifecycle from placement to delivery.
    • Ensure vendors promptly confirm and prepare orders for dispatch.
    • Verify order details, including pricing, availability, and shipping addresses, to prevent errors.
    • Monitor order status and provide regular updates to customers and vendors.
    • Collaborate with third-party logistics (3PL) companies to schedule pickups, track deliveries, and address delays or issues.
    • Optimize shipping routes and delivery times in coordination with 3PLs to reduce costs and improve efficiency.
    • Handle escalations related to shipping errors, delays, or damaged goods.
    • Provide customers with updates on their order status and expected delivery times.
    • Coordinate the return process and refund initiation in collaboration with vendors and logistics partners.
    • Educate vendors on the order processing flow, platform usage, and packaging standards.
    • Track vendor order processing times and adherence to quality standards, providing feedback where necessary.
    • Maintain records of orders processed, canceled, returned, or delayed.
    • Analyze order processing efficiency and suggest improvements.
    • Generate periodic reports on order trends, vendor performance, and logistics efficiency.
    • Identify bottlenecks in the order processing workflow and propose solutions.
    • Use available software tools to automate order processing tasks where feasible.
    • Ensure all processes comply with company policies, regulations, and customer protection laws.
    • Confirm that shipped products meet quality and description standards to reduce customer complaints.
    • Ensure vendors follow packaging guidelines to protect goods during transit.

    Requirements

    • Bachelor's Degree in Business Administration, Logistics, or a related field.
    • 3+ years of experience in order processing, logistics, or a related field.
    • Strong knowledge of order processing, logistics, and supply chain management.
    • Excellent communication, problem-solving, and analytical skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong organizational and time management skills, with attention to detail.
    • Experience with order management software and logistics management systems.
    • Strong customer service skills and ability to work with vendors and logistics partners.

    What We Offer

    • Salary: N120,000 - N150,000 / month.
    • Competitive salary
    • Opportunities for career growth and development
    • Collaborative and dynamic work environment
    • Comprehensive health insurance
    • Pension scheme.

    Method of Application

    Interested and qualified candidates should forward their CV and Cover Letter to: recruitment@duoiba.com using the Job Title as the subject of the email.

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