Order / Logistics Processing Specialist at TalentSquare

Location: Lekki, Lagos

Job Description

• We are seeking a full time Order Processing Specialist to help ensure that orders are processed and delivered without error and our customers are getting the best level of service possible.
• You are motivated by helping other people solve problems. You thrive in a busy environment, and believe that keeping things organized is an essential part of getting anything done.
• If you catch a mistake in your work or someone else's, you're driven to find out not only why it happened, but how you can prevent it from happening again. Above all else, you are extremely detail oriented.
• Double and triple checking to ensure you've addressed every possible scenario is a part of your workflow, and you pride yourself on never leaving a question unanswered or a follow-up forgotten.

What You'll Do

• Process order information in a timely and accurate manner
• Communicate with customers via email and phone to obtain and verify accurate order confirmations and shipment tracking to ensure on time delivery of all orders
• Identify and escalate issues to team leads
• Work independently and collaborate with other team members to prioritize and complete the workload.

Qualifications

• 1-2 years experience in e-commerce, customer service or retail
• Strong multi-tasking and organizational skills
• Detail-oriented
• Fantastic written and verbal communication ability.