Order Fulfilment Intern at MainOne

Location: Saka Tinubu, Lagos
Job Type: Contract
Department: Technical

Responsibilities

• The Order Fulfilment Intern would primarily responsible for supporting order fulfilment and ensuring effective monitoring and control/management of service activation process within the organisation.

Other responsibilities include:

• Evaluating all documentation and record of orders.
• Manage customer expectations and ensure requests are communicated to key stakeholders.
• Processing all orders and commercial approval/waiver and resolving all discrepancies.
• Validate customer requirement per technical solution and ensure services are billed appropriately
• Manage Customers’ delivery issues that require cross functional intervention and ensuring that customer requests are treated.
• Ensure full compliance by technical team to delivery commitment made in the project implementation plan.
• Ensure timely delivery and acceptance of circuits in line with contract terms and agreed acceptance testing period.
• Process benchmarking and compliance enforcement relating to service activation and support.
• Analyzing trend and gaps in the provisioning process and reporting areas for improvement to key stake holders.
• Provide regular support to finance team by reporting closed sales and services commencement date.

Qualifications, Skills & Competencies

• B.Sc. / B.Tech / HND in any course preferably Data Analysis, Engineering, Computer Science, Project Management or any other related field
• 0 - 1 year work experience
• Strong IT skills: Word, Excel and PowerPoint
• Required: Excellent interpersonal skills
• Excellent communication and organisation skills  is a strong requirement
• Ability to prioritize work and work independently
• Demands of the Job
• Ability to pay attention to detail
• Ability to work independently.