Order Fulfillment Specialist at Ginos Ventures Limited

Job Summary

• As an Order Fulfillment Specialist, you will play a crucial role in ensuring the smooth and timely processing of customer orders.
• Your primary responsibility will be to manage incoming sales orders, from the point of receipt to successful delivery.
• You will collaborate closely with the sales team, warehouse personnel, and logistics partners to coordinate the fulfilment process.

Job Description

• Process incoming sales orders with precision and attention to detail, verifying accuracy and completeness.
• Monitor inventory levels and collaborate with the warehouse team to ensure product availability for order fulfilment.
• Coordinate with various departments to resolve any order-related issues, such as product availability, shipping delays, or customer inquiries.
• Liaise with shipping carriers and logistics partners to arrange timely and cost-effective deliveries.
• Update order status and tracking information in the system, keeping customers informed of their order's progress.
• Proactively identify opportunities to improve order fulfilment processes and customer satisfaction.
• Adhere to established company policies and procedures related to order processing and inventory management.
• Maintain organized and up-to-date records of all orders and related documentation.

Requirements

• Interested candidates should possess a Bachelor's Degree
• At least seven years of experience as an Order Fulfilment Specialist, or a similar position.
• Hands-on experience with sales software and MS Office (MS Excel in particular).
• Strong organizational skills with the ability to manage multiple orders simultaneously.
• Detail-oriented and committed to ensuring order accuracy.
• Excellent communication and interpersonal skills for effective coordination with internal teams and external partners.
• Familiarity with inventory management systems and order processing software.
• A problem-solving mindset to handle order-related challenges promptly and efficiently.
• Ability to thrive in a fast-paced and dynamic work environment.