Operations Zonal Head at Halogen Group

The Zonal Head coordinates the delivery of guarding security services in the assigned location; supervises compliance officers and operatives for seamless operations and to uphold service standards; provides periodic report and updates on operations in assigned locations; and engages clients to ensure satisfaction and retention.

Guarding Operations & Service Delivery

• Coordinate the delivery of seamless, high quality, guarding operations and security services in assigned location, positioning Halogen as a top choice for physical security solutions
• Develop periodic and ad hoc operations reports as required; collate, analyze and action reports received from compliance officers and operatives
• Collaborate with the Fusion Centre to drive conformance with the use of guard tour and other security devices used by operatives such as walkie talkie, Telephone etc
• Adhere and ensure compliance with standard operating procedures; service standards; related protocols, policies and processes; ISO requirements etc. to minimize security and operational risks and enable high quality service delivery
• Conduct periodic review of operations supervisory framework to ensure effectiveness; recommend adjustments for improvement where applicable
• Develop clients post orders or standard operating procedures to guide the daily operations by the operatives at their various locations
• Coordinate and oversees all activations and operatives’ deployment in line with the policy for business expansion and revenue generation

Client Management

• Respond promptly to client’s complaints and ensure timely resolution
• Engage clients to provide security risk advice and operational support, strengthening customer satisfaction and retention

Security Risk Management

• Carry out periodic assessments and reporting of risks and threats across assigned locations; proffer ways to mitigate the risks’ exposures and engage clients with recommended solutions
• Lead on incident management, and emergency response in order to ensure the safety and protection of lives and assets
• Support sales team on the pre-sales activities relating to risk assessment and other Technical requirements

Team Supervision

• Supervise compliance officers, operatives and other assigned staff for high performance and excellent service delivery
• Facilitate learning; recommend training and re-training as required
• Motivate and ensure good working conditions for operatives in assigned location, to foster high engagement and retention
• Induct and orientate operatives on procedures, standards, tools etc, equipping them to discharge their duties effectively

Qualifications

• Minimum of a first degree or equivalent from a reputable tertiary institution
• Professional certification in security, risk, quality management would be added advantage
• Experience
• Minimum of 5 years’ relevant experience including supervisory experience
• Experience in a large-scale operations environment e.g., FMCG, Telco, Financial Services, Customer Service etc.

Competencies

• Security Risk Management, with good understanding of the operating environment, risk assessment etc.
• Customer Service Orientation & Client Management
• Commercial Awareness
• Analytical & Problem-Solving Skills
• Communication
• Report Writing
• Digital Savvy - proficient in the use of MS Office Suite; conversant with security technologies
• Teamwork & Interpersonal Skills
• Supervisory skills