Operations Support officer at Ritemed

The Operations support officer will assist with People management, Administrative management, Customer Service/onboarding, event/outreach planning, and expense management. Meeting coordination and general operational support.

The candidate must reside in the Ajah axis

People Management (Long term)

• Prepare offer letters
• Manage team information and set up onboarding plans
• Work tools for new recruits
• Business process support/ compliance
• Sourcing short-term employees for outreaches and stock counts and maintaining a candidate pool
• Other people-related support activities

Administrative (Planning, coordination, Expense tracking)(Long term)

• Planning and coordinating routine in-house meetings
• Support with coordinating ACPN/PCN events- handle payments calendars and team coordination
• Support sales reps with coordinating marketing and outreach at partner retailers
• Other event and outreach-related support activities
• Keeping track of all office expenses and ensuring that budgets are adhered to.
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Customer Service Long term)

• Manage the central customer service WhatsApp line
• Respond to queries and escalate feedback to the relevant teams- Sales, Tech, etc
• Keep a log of customer feedback and work with the sales team to develop and update FAQ documents.
• Create app demo videos to be shared with customers on request

All other administrative and support functions required

Required competencies

• 1. Google or MS Suite
• 2. Letter and proposal writing
• 3. Inventory management