Operations Supervisor - Parking Garage (IDU Railway Station) at Najec Limited

Job Description

• We are seeking a highly motivated and experienced Operations Supervisor to oversee the daily operations of the parking garage at IDU Railway Station.
• The ideal candidate will demonstrate excellent customer care, effective team leadership, and a commitment to transparency in their duties.
• This role requires strong organizational skills, firm but fair management of staff, and a proactive approach to problem-solving.

Responsibilities
Daily Operations Management:

• Oversee and ensure smooth operation of parking services, including ticketing systems, traffic flow, and space utilization.
• Monitor compliance with parking regulations and enforce policies.

Customer Care:

• Provide excellent customer service by addressing inquiries, complaints, and feedback professionally.
• Implement measures to enhance the customer experience, ensuring a safe and efficient parking environment.

Staff Supervision:

• Lead, train, and supervise parking attendants and support staff.
• Ensure staff adherence to company policies, procedures, and ethical practices.
• Maintain a firm yet respectful approach in addressing staff performance issues.

Transparency and Reporting:

• Maintain accurate records of daily revenue, transactions, and incident reports.
• Prepare and submit daily, weekly, and monthly operational reports to management.

Safety and Maintenance:

• Conduct routine inspections of parking facilities to identify maintenance needs.
• Ensure all safety protocols are adhered to, and report any hazards promptly.

Problem Solving:

• Respond promptly to operational challenges, such as equipment malfunctions or disputes, ensuring minimal disruption to services.

Qualifications

• Minimum of 3 years’ experience in a supervisory role, preferably in parking operations, facilities management, or related fields.
• Strong customer service orientation with excellent communication skills.
• Proven ability to lead and motivate a team, fostering a positive work environment.
• Highly organized, with the ability to multitask and prioritize effectively.
• Firm yet fair approach to staff management and decision-making.
• Commitment to transparency and ethical conduct in all activities.
• Basic knowledge of parking management software and Microsoft Office Suite.

Key Attributes:

• Strong interpersonal and problem-solving skills.
• Ability to work under pressure and adapt to dynamic environments.
• High level of integrity and professionalism.

Salary
Competitive, commensurate with experience.