Operations Supervisor at Fluff & Stars

• The ideal candidate must possess strong supervisory capabilities, sound operational judgement, and the ability to maintain high standards of service delivery in a fast-paced restaurant environment.

Key Responsibilities

• Supervise daily restaurant operations and ensure smooth service delivery.
• Coordinate staff activities, duty schedules, and shift responsibilities.
• Monitor employee performance, attendance, discipline, and productivity.
• Ensure compliance with operational procedures, hygiene, and food safety standards.
• Monitor inventory, stock usage, and operational resources.
• Handle customer complaints and resolve service issues professionally.
•  Ensure consistent service quality and customer satisfaction.
•  Prepare operational reports and escalate issues requiring management attention.
•  Identify operational gaps and recommend improvements.

Requirements

• Previous experience in restaurant, hospitality, or food service operations.
• Proven supervisory or team management experience.
• Strong leadership, communication, and problem-solving skills.
• Good understanding of restaurant operations, customer service, and food safety.
• Ability to manage staff, maintain discipline, and work under pressure.
• Strong organisational skills, accountability, and attention to detail.
• Candidates residing in or around Surulere will have an advantage.

Additional Benefits:

• HMO coverage.
• 13th-month salary.
• Staff feeding provided.