Operations Supervisor at Brilliant Performance Solutions Limited

Job Summary

• Our client urgently requires the services of an Operations Supervisor who has a minimum of four years’ experience in the same field in the hospitality Industry.
• The ideal candidate must be a holder of OND, HND or BSc in any field. Due to logistic challenges, our client will prefer a candidate who resides in Awka, Amawbia or other close vicinities close to Amawbia.

Responsibilities
The job responsibilities for this role are:

• Oversee and coordinate daily hotel operations to ensure a seamless guest experience
• Develop and implement operational policies and procedures to enhance efficiency and service quality
• Collaborate with department heads, including front desk, housekeeping, and food and beverage, to optimize workflows
• Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed
• Manage and optimize hotel budgets, controlling expenses and maximizing revenue
• Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards
• Ensure compliance with all health and safety regulations, conducting regular inspections
• Develop and maintain positive relationships with vendors, suppliers, and local businesses
• Handle guest concerns and complaints with professionalism and a commitment to resolution
• Stay informed about industry trends and best practices to drive continuous improvement
• Any other assignment from the management.