Operations Performance Analyst at CredPal

Purpose Statement

• We Are Seeking a highly analytical and detail-oriented Operations Performance Analyst to monitor, analyze, and optimize operational processes to enhance efficiency, productivity, and overall performance. 
• This role involves leveraging data-driven insights to drive continuous improvement and ensure alignment with business objectives.

Responsibilities

• Analyze operational data and performance metrics to identify trends, inefficiencies, and opportunities for process optimization.
• Develop and implement performance measurement frameworks to track key operational KPIs.
• Monitor workflow processes to ensure operational efficiency and compliance with company policies.
• Provide actionable insights through data analysis and reporting to support decision-making.
• Collaborate with cross-functional teams to improve service delivery and operational outcomes.
• Conduct root cause analysis to identify and resolve operational bottlenecks.
• Generate periodic reports and dashboards to present performance findings and recommendations.
• Assist in the implementation of new operational strategies and process improvements.
• Support risk management efforts by identifying potential operational risks and proposing mitigation strategies.
• Continuously evaluate industry best practices and recommend improvements to enhance overall operational performance.

Requirements

• Bachelor’s Degree in Business Administration, Operations Management, Statistics, Economics, or a related field.
• 3+ years of experience in operations analysis, business intelligence, or performance management.
• Strong analytical skills with experience in data interpretation and performance tracking.
• Proficiency in data visualization tools such as Power BI, Tableau, or Excel.
• Strong problem-solving abilities and attention to detail.
• Ability to work cross-functionally and communicate findings effectively to stakeholders.
• Experience in process optimization and workflow automation is a plus.

Benefits

• Competitive salary and performance-based bonuses
• Professional development and growth opportunities.
• A dynamic and innovative work environment.
• Hybrid work options for flexibility and work-life balance.