Operations Officer at Rentokil Initial

Description

The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil-Boecker® standards. The Operations Officer also works with a Client-Oriented attitude in order to offer an exceptional client experience.

• Implement the standards set in Rentokil-Boecker® Operations Manual.
• Ensure effective appointment scheduling.
• Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.
• Schedule and follow up on yearly pest control treatments.
• Ensure that chemicals are always available, used efficiently and in proper concentrations.
• Confirm all teams are fully equipped with Rentokil-Boecker® professional equipment and PPE to successfully and safely perform their job.
• Follow up on equipment and vehicles’ maintenance as per the maintenance policy.
• Ensure all vehicles have Rentokil-Boecker® warning signs (Fumigation, Floor warning signs, etc.), bait stations’ service records and other labels.
• Conduct field spot checks to guarantee technicians, vehicles, tools and equipment are operating properly and reflect Rentokil-Boecker® image.
• Perform courtesy calls and visits to the clients and fill appropriate reports.
• Advise and assist team members on pest control, pest proofing and signs of pest activity on sites.
• Execute surveys of premises with Sales Consultants and FQA supervisors to identify existing pests and determine the appropriate treatment.
• Appraise technicians on monthly basis and submit reports to HR department.
• Conduct competitions for all technicians during monthly trainings and meetings.
• Generate and submit the assigned reports to concerned management.
• Submit the monthly Preventive Maintenance Checklists to Operations Manager.
• Prepare overtime report and submit it to Operations Manager for approval.

Requirements

• Bachelor’s Degree in Business Administration, Agribusiness, Environmental Science, or equivalent.
• Minimum of 4 years of experience in Operations, Logistics or relevant field.
• Must have the ability to effectively lead and manage a team
• Must have customer service skills
• Proficient in the use of Microsoft Office and CRM tools
• Good communication and problem-solving skills
• Must be proactive, resilient and have a keen eye for detail

Benefits

• Competitive Salary
• Medical Insurance
• Excellent, tailored training and progression opportunities
• Pension Scheme
• Advancement opportunities in a growing company