Operations Officer at 4 Quarters Consultants Limited

The role is to ensure effective service delivery and efficient processing of all transactions in Banking Operations within the stipulated TAT and assist with operations in the banking operations function relating to Central Operations, Settlement Operations, Treasury Operations and Electronic Banking Operations (Mobile/Internet & USSD).

• To Support the operations team in executing transactions as it relates to the entire Operations of the Bank.
• Daily proofs & effective reconciliation of Inward and Outward electronic fund transfers GLs Accounts.
• Monitor, raise and post accurate settlement entries of payment channels/transfers into respective GLs, income, charges and Merchant POS transactions into Client accounts as applicable.
• Reconciliation and settlement of all payments and transfers done using various electronic platforms (Internet/Web, Mobile & USSD).
• Review on daily basis transactions done via the bank application vis a vis the switching company.
• Manual reversals of failed transactions to customers account upon approval.
• Daily escalation of any open items due to system issues or errors from Settlement team to GHOPs.
• And any other task that might be assigned from time to time.

SKILLS NECESSARY FOR JOB FUNCTION:

• Excellent customer service orientation.
• Sound understanding of products and operational processes of all key businesses in the Bank.
• Strong written/oral communications skills.
• Good understanding of presentation skills and MS Office.