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  • Posted: Jul 20, 2020
    Deadline: Jul 24, 2020
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    POLARIS DIGITECH LIMITED is an efficiently well-run company of professionals set on impacting on the planning and implementation of Rural and Urban Development and Infrastructure in Nigeria through the development and deployment of Geo-information Management Systems.
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    Operations Manger

    Reports to: Managing Director

    Job Description

    • Making strategic decisions, as well as development and implementation of CAV operational policies and procedures
    • Ensures quality customer service and ensure customer retention
    • Oversees acquisition and retention of Field agents
    • Develop and implement proactive client management strategies
    • Coordinate the CAV Team and manage existing and new field agents towards delivering quality services to clients
    • Identifying potential operational problems and work towards proffering solutions in a potential manner
    • Collate and harmonize a well structured customer information database for all projects/clients
    • Interfaces with client’s , clients portal and clients request
    • Supervises and Aggregate the invoice advice for request processed for all projects on monthly basis
    • Attend vendor meetings and similar events
    • Handles clients inquiry, complains and clients related issues in a timely and professional manner
    • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
    • Work closely with the MD and management team to set and/or implement policies & procedures to follow through with implementation.

    Requirements

    • Minimum of Master's in any related discipline
    • Minimum of 5-7 years experience in management & operations related role
    • Strong Personal and Professional Judgment
    • Strategic Thinking and Problem Solving Skills
    • Data Analytics Knowledge
    • Excellent Leadership skills

    Method of Application

    Interested and qualified candidates should send their CV to: careers@polarisdigitech.net using the Job Title as subject of the email.

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