Operations Managers at Afconrecruit Limited

Purpose of the Role

• The Operations Manager will be responsible for managing daily operations, supervising teams, driving efficiency, maintaining service standards, and ensuring regulatory compliance. The role requires strong leadership, business acumen, and hands-on operational management skills to support the company’s growth and customer satisfaction.

Key Responsibilities

Operational Management

• Oversee end-to-end operations of the Lagos or Abuja office.
• Ensure network service delivery meets established quality benchmarks.
• Coordinate with technical and customer service teams to resolve escalated issues.
• Monitor and optimize resource utilization (staff, equipment, facilities).

People & Performance Management

• Supervise, train, and mentor operational staff.
• Conduct performance reviews and recommend capacity development.
• Build a culture of accountability, teamwork, and excellence.

Business Process & Compliance

• Develop, document, and implement efficient operational processes.
• Ensure compliance with all regulatory and safety requirements.
• Implement internal controls to safeguard company assets and data.

Financial & Administrative Oversight

• Manage operational budgets and ensure cost-effectiveness.
• Support finance with revenue assurance, billing, and collections follow-up.
• Prepare periodic operational and financial performance reports.

Customer & Stakeholder Engagement

• Ensure top-quality customer experience and rapid issue resolution.
• Engage with key clients, vendors, and regulators in the assigned region.
• Represent the company at external meetings, forums, and official functions.

Deliverables

• Timely and accurate monthly operational reports.
• Improved service uptime and customer satisfaction scores.
• Reduced operational costs while maintaining efficiency.
• Strengthened compliance with industry regulations.
• Increased market share in the assigned location (Lagos or Abuja).

Required Qualifications and Experience

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or related field (MBA or professional certification is an advantage).
• Minimum of 7 years’ progressive experience in operations management, preferably within telecommunications, broadband, ICT, or technology-driven services.
• Proven track record in managing multi-functional teams.
• Strong financial and budget management skills.
• Excellent knowledge of regulatory and compliance requirements in Nigeria’s telecoms sector.
• Strong problem-solving, negotiation, and communication skills.

Key Competencies

• Leadership and people management.
• Strategic and analytical thinking.
• Customer orientation and service excellence.
• Strong organizational and time management skills.
• Proficiency in MS Office and operations-related tools.