Operations Manager at Zuriel Consulting

Key Responsibilities

Workflow & Task Management

• Track all active matters across the firm
• Monitor deadlines and ensure timely completion of tasks
• Follow up with lawyers on outstanding work
• Ensure no matter is delayed due to internal inefficiencies

Coordination of Legal Work

• Allocate and monitor tasks in collaboration with the Practice Lead
• Ensure proper communication between team members
• Maintain visibility on the status of all files

 Billing & Collections Support

• Track invoices issued to clients
• Follow up on outstanding payments
• Maintain records of billing and collections
• Support the firm in improving cash flow discipline

Internal Reporting

• Prepare weekly operational reports including:
•  status of ongoing matters
•  pending tasks
•  deadlines and risks
• Provide clear updates to the Managing Partner

Administrative & Office Management

• Coordinate meetings and schedules
• Ensure efficient use of firm resources
• Handle basic HR coordination (leave tracking, attendance, etc.)
• Maintain organized records and documentation systems

Process Improvement

• Identify inefficiencies in workflow
• Propose and implement improvements
• Support the development of systems and standard processes
• Key Performance Indicators (KPIs)
• ≥ 90% of tasks completed on time
• Zero critical missed deadlines
• 100% visibility on all ongoing matters
• Timely weekly reporting
• Consistent follow-up on billing and collections

Requirements

• Minimum of 4-6 years experiences in operations, administration, or practice management
• Experience in a law firm or professional services environment is an advantage
• Strong organizational and time management skills
• Ability to manage multiple tasks and enforce deadlines
• High level of attention to detail
• Strong communication and follow-up skills
• Proficiency in Microsoft Office tools (Excel, Word, Outlook)

Personal Attributes

• Highly disciplined and reliable
• Assertive (able to follow up and enforce accountability)
• Calm under pressure
• Structured and detail-oriented
• Professional and discreet