Operations Manager at Triumph Power and Gas Systems Limited

Reports to: General Manager
Supervises: Operations Engineer, Operations Supervisor, Field Service Reps.

Job Summary

• The Operations Manager is responsible for the overall direction and management of service projects through designated project teams, ensuring consistency with established processes, efficiency across projects and customer satisfaction.
• The Operations Manager strives to standardize and introduce agility and economies of repetition in the execution of projects.
• The Operations Manager will have the direct responsibility for project site operations and execution (site management, repairs, maintenance, overhauls, installation and commissioning) from the proposal phase through to customer acceptance.
• This role involves coaching, mentoring and guiding the operations team members to the successful completion of the companies’ committed projects.

Duties & Responsibilities

• Provide direction and support for the operations team and manage execution at site covering O&M contract obligations including staffing, inventory management, statutory requirements, employee performance management, site safety, contractor performance, interface with clients
• Manage projects directly and in doing so: define and track project scope, goals, schedule, budgets, risks and deliverables that support business goals in collaboration with senior management and stakeholders.
• Plan and develop a team to meet current and future manpower requirements considering business objectives, fulfilling contractual obligations and customer satisfaction.
• Ensure the Operations department business financials for the company is met
• Maintain and improve planned and executed margins for service projects, maintenance agreements and Time & Material agreements.
• Provide technical and operational support for the sales teams, including proper pricing and scope-of-work definition for service project opportunities.
• Develop best practices and tools for project execution and management
• Develop best practices for maintenance and equipment maintenance optimization
• Ensure team meets HSE requirements and that project complies with required policies
• Responsible for development of service tender packages, vendor bid evaluation, and recommending contract awards as appropriate.
• Coordinate internally and externally all activities for acquiring and executing O&M services contracts
• Ensure team member develop goal for personal development on a yearly basis that will impact the department positively.
• Set and agree strategic objectives for smart delivery of projects as well as contribution to the overall business objectives
• Interface cross-functionally at all levels and departments of the company, including communication with external resources such as OEMs, third party service providers and government agencies
• Responsible for enhancing the reputation and relationship of the company with key stakeholders, customers and accounts.

Job & Main Specifications (Education / Knowledge, Skills, Attributes, Experience & Other Required Details)
Education & Experience:

• First Degree in Engineering or other related discipline OR
• Master's degree in Engineering, Business Administration or other related discipline
• Relevant professional certification from a recognized body.
• Minimum of 8 years’ experience in Oil & Gas and Power sector
• Minimum of 5 years experience in Field Operation and Technical Supervision role
• 3 – 4 years Leadership experience with demonstrable skills and success
• Exposure to operations of rotating equipments (compressors, pumps, turbines, generators etc.)
• Worked across diverse cultures and geographies advantageous.
• Business acumen to develop new ideas / initiatives for business growth.

Knowledge:

• Engineering
• Operations Management
• Project Management
• Business Development
• Finance and Budgeting
• Safety Management
• Quality Management
• Vendor Management.

Skills / Physical Competencies:

• Project Management
• Diversity Management
• Good Communication skills
• Forecasting
• Scheduling
• Negotiation skills
• Knowledge of market
• Report writing skills.
• Interpersonal skills
• Leadership & Management skills.

Behavioural Competencies:

• Integrity
• Fairness
• Consistent
• Resilient
• Independent
• Adaptable
• Emotional Intelligence.

Quality / Technical Competencies:

• Data Management and Analysis
• Computer and Information technology appreciation
• Technical skill.