Operations Manager at Trainlance

RESPONSIBILITIES

• Develop and execute operational strategies aligned with the company's overall goals and objectives.
• Collaborate with senior management to establish key performance indicators (KPIs) and operational targets.
• Identify areas for operational improvement and implement solutions to enhance efficiency and productivity.
• Evaluate existing operational processes, identify bottlenecks, and implement process improvements to streamline operations.
• Develop and implement standardized operating procedures (SOPs) to ensure consistent and efficient workflows.
• Continuously monitor and analyze operational metrics to identify areas of improvement and drive optimization efforts.
• Provide guidance, mentorship, and training to team members to ensure they have the necessary skills and knowledge to excel in their roles.
• Set performance goals, conduct performance evaluations, and provide feedback to foster professional growth.
• Collaborate with other departments such as engineering, product management, and customer support to ensure seamless coordination and communication.
• Work closely with the sales and marketing teams to align operational strategies with customer
• Oversee the planning, execution, and delivery of operational projects.
• Define project scope, objectives, and timelines, and allocate resources accordingly.
• Monitor project progress, identify risks and issues, and implement corrective actions as needed.
• Negotiate contracts, pricing, and terms with vendors to optimize operational costs.
• Evaluate vendor performance and make recommendations for improvements or changes as necessary.
• Establish and monitor key operational controls to minimize risks and maintain data security.

REQUIREMENTS

• Bachelor's degree in business administration, operations management, or a related field
• Proven experience in operations management, preferably in a technology or software company.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Ability to develop and execute operational strategies.
• Proficiency in project management methodologies and tools.
• Exceptional communication and interpersonal skills.
• Solid understanding of technology industry trends and best practices.
• Familiarity with relevant software systems and tools for operations management.