Operations Manager at Terawork

Duties/Responsibilities:

• Track all leads and support the sales process till conversion.
• Ensure compliance with company policy for all departments
• Listen to customer requirements and interact effectively to increase patronage/Client Satisfaction
• Feed future corporate policy trends back to management
• Work with the Marketing department on Lead conversion and client retention
• Develop and maintain a strong positive customer relationship, help drive brand advocacy and provide customer support for company products and services
• Perform regular project audits to identify and correct design discrepancies and ensure excellence in service delivery.
• Respond promptly to customer inquiries, address and resolve customers' complaints in a professional manner.
• Allocate incoming tasks to the necessary departments and track progress till completion
• Communicate with customers through various channels. (Emails, WhatsApp, Calls,Text etc.)
• Expedite the resolution of customer problems and complaints to maximize satisfaction

Required Skills/Abilities:

• Sales skills and the ability to influence people
• Strong communication skills
• Attention to details
• Emotional Intelligence
• Management skills with the ability to build relationships with people in the industry
• Passionate and willing to go about company products and services
• Commercial acumen and ability to identify revenue opportunities.
• Proficient in Microsoft Office Suite and related software.
• The ambition to develop a great career in Operations and to have the opportunity to take ownership of their own territory and make it a success.

Education and Experience

• HND/ Bachelors Degree in any field
• At least 4-5 years of relevant experience
• Previous experience in Project Management and Business management will be an added advantage.

Budget: 150k - 200k