Operations Manager at Strivo Labs

About the Role

• We are recruiting an Operations Manager on behalf of a fintech client focused on delivering innovative financial services and digital payment solutions.
• The Operations Manager will be responsible for overseeing daily operational activities, optimizing internal processes, and ensuring the efficient delivery of financial products and services.
• This role requires strong operational leadership, experience in financial services or fintech environments, and the ability to manage cross-functional teams while maintaining high service standards.

Key Responsibilities
Operations Management:

• Oversee the day-to-day operational activities of the organization to ensure efficiency and smooth service delivery.
• Develop and implement operational processes and policies that support business objectives.
• Monitor and improve operational performance across key business functions.

Process Optimization:

• Identify opportunities to streamline workflows, improve efficiency, and reduce operational risks.
• Implement systems and procedures to improve productivity and service quality.
• Ensure operational processes are aligned with company goals and industry best practices.

Team Leadership:

• Manage and supervise operational staff, providing guidance, training, and performance oversight.
• Foster a culture of accountability, collaboration, and continuous improvement within the operations team.

Compliance & Risk Management:

• Ensure operations comply with financial regulations, internal policies, and industry standards.
• Monitor operational risks and implement mitigation strategies.
• Work closely with compliance and risk teams to maintain regulatory adherence.

Stakeholder Collaboration:

• Collaborate with product, technology, sales, and finance teams to ensure seamless operational execution.
• Support the launch and scaling of new financial products and services.

Reporting & Performance Monitoring:

• Track operational metrics and prepare reports on performance, efficiency, and service delivery.
• Use data insights to drive operational improvements and strategic decisions.

Requirements

• 5+ years of experience in operations management, preferably in fintech, banking, or financial services.
• Strong understanding of financial operations, payment systems, or digital financial services.
• Proven ability to manage teams and improve operational efficiency.
• Strong analytical, organizational, and problem-solving skills.
• Experience implementing operational processes and performance frameworks.
• Excellent communication and stakeholder management skills.
• Ability to thrive in a fast-paced and evolving business environment.

Preferred Experience:

• Experience working in fintech startups or digital financial services companies.
• Familiarity with payment systems, lending operations, or financial product operations.
• Experience working with operational dashboards, data analysis tools, or process automation systems.

What Success Looks Like:

• Efficient and scalable operational processes.
• Improved service delivery and customer experience.
• Strong collaboration between operational and technical teams.
• Reduced operational risks and improved performance metrics.