Operations Manager at Sigma Consult

• We are seeking an Operations Manager to lead and oversee the day-to-day operational activities of our organization. The successful candidate will ensure operational efficiency, service excellence, quality assurance, regulatory compliance, and continuous process improvement. This role also encompasses procurement, resource management, vendor coordination, and overall operational control, supporting the company's strategic objectives.

Key Responsibilities

• Oversee smooth daily operations and service delivery across the facility.
• Ensure compliance with regulatory and industry standards, including healthcare and laboratory protocols.
• Drive quality assurance initiatives and maintain consistency in all operational processes.
• Manage procurement to ensure timely availability of resources and optimal inventory levels.
• Promote operational efficiency, cost control, and continuous improvement initiatives.
• Develop and implement robust backup plans to ensure uninterrupted service delivery.
• Establish and maintain internal controls for all operational areas.
• Ensure adherence to statutory business control requirements, corporate policies, and standard operating procedures.
• Lead, mentor, and manage operational staff, fostering a high-performance culture.

Job Specifications

Education

• Bachelors degree in Business Administration, Operations Management, Health Administration, or related field.
• Masters degree or relevant professional certifications (e.g., Six Sigma, PMP) is a plus.

Experience

• Minimum 5-7 years experience in operations management within healthcare, diagnostics, or laboratory services.

Knowledge & Technical Skills

• Strong knowledge of compliance standards, quality assurance protocols, and procurement best practices.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to manage multiple priorities in a fast-paced environment.
• Analytical mindset with problem-solving and process optimization skills.
• Strategic thinking and operational planning capabilities.

Core Competencies & Skills

• Leadership and team management.
• Vendor management and negotiation skills.
• Regulatory awareness and risk management.
• Attention to detail and commitment to quality.
• Effective written and verbal communication.
• Time management and ability to meet deadlines.
• Flexibility, reliability, and results-driven mindset.

Behavioural Qualities

• Integrity and confidentiality.
• Self-motivated and proactive.
• Ability to work under pressure and adapt to changing priorities.

Key Performance Indicators (KPIs)

• Operational efficiency and process optimization.
• Team performance and productivity.
• Cost management and resource utilization.
• Compliance adherence and quality assurance outcomes.
• Service delivery excellence and customer satisfaction.