Operations Manager at Resource Intermediaries Limited

Job Summary

• We are seeking a highly motivated and organized Operations Manager to oversee the daily operations of our cleaning company.
• The ideal candidate will be responsible for ensuring smooth operations, from material preparation to on-site execution.
• This role requires strong leadership, communication, and problem-solving skills to maintain efficiency and quality standards.

Key Responsibilities

• Operational Oversight:
  • Oversees daily operations, including scheduling, task assignments, and resource allocation.
  • Ensures timely and efficient completion of cleaning tasks.
  • Monitors and maintains inventory levels of cleaning supplies and equipment.
• Team Management:
  • Recruits, hires, and trains new cleaning staff.
  • Provides ongoing training and development to improve skills and performance.
  • Motivates and leads the cleaning team to achieve operational goals.
  • Manages performance, addresses issues, and implements disciplinary actions as needed.
• Quality Assurance:
  • Ensures adherence to quality standards and client satisfaction.
  • Conducts regular inspections of cleaned areas to identify and rectify any issues.
  • Implements quality control measures to maintain consistency.
• Client Communication:
  • Communicates effectively with clients to understand their specific needs and expectations.
  • Addresses client concerns and resolves issues promptly.
  • Builds strong relationships with clients to foster long-term partnerships.
• Reporting and Analysis:
  • Collects and analyzes operational data to identify areas for improvement.
  • Prepares regular reports on performance metrics, including productivity and efficiency.
  • Provides recommendations for optimizing operations and reducing costs.

Requirements
Qualifications and Skills:

• Proven experience in operations management, preferably in the cleaning industry.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to quality.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Valid driver's license.

Age Requirement:

• 28+ years.