Operations Manager (QSR) at Uncle Stan's Foods

Job Summary:

• The Operations Manager at Uncle Stan’s Foods is responsible for overseeing daily operations across all outlets and central kitchen units to ensure optimal efficiency, quality standards, profitability, and customer satisfaction. The role ensures that all branches align with the company’s operational standards, performance targets, and brand promise.

Key Responsibilities:

Outlet & Production Oversight

• Supervise daily activities across all restaurant outlets and central kitchen.
• Monitor service speed, food quality, hygiene, and customer experience.
• Enforce standard operating procedures (SOPs) and quality assurance processes.
• Conduct regular visits to outlets to evaluate performance and compliance.

Inventory & Supply Chain Management

• Ensure accurate stock planning, purchasing, and inventory controls across all outlets.
• Oversee procurement and storekeeping activities, ensuring FIFO and cost efficiency.
• Liaise with the procurement and central store to ensure timely replenishment.

Team Management & Leadership

• Directly supervise outlet managers and central kitchen supervisors.
• Conduct training, coaching, and performance evaluations.
• Foster a culture of discipline, teamwork, and continuous improvement.

Financial & Sales Performance

• Monitor daily, weekly, and monthly sales against targets for each outlet.
• Analyze operational costs and work with Finance to optimize profitability.
• Recommend cost-cutting or revenue-generating initiatives.

Customer Satisfaction

• Monitor feedback channels to identify recurring customer issues or trends.
• Implement initiatives that improve service delivery and overall satisfaction.
• Address escalated complaints or operational lapses promptly.

Reporting & Documentation

• Submit detailed weekly and monthly operations reports.
• Collaborate with the Audit, Accounts, and HR departments to ensure all policies and KPIs are implemented and tracked.
• Document and report incidents, maintenance issues, or disciplinary cases.

Strategic Operations Planning

• Support business expansion by scouting new locations and setting up new outlets.
• Plan and implement strategies for peak periods, promotions, or holidays.
• Ensure operational alignment with the company’s growth objectives.

Key Performance Indicators (KPIs):

• Sales targets achievement (daily, weekly, monthly per outlet)
• Outlet performance rating (internal audits, customer reviews)
• Cost control efficiency (food cost %, wastage levels)
• Inventory accuracy and variance levels
• Staff productivity and turnover rate
• Customer satisfaction scores
• Timeliness and quality of reporting

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality, or related field.
• Minimum of 5 years experience in operations within the QSR or hospitality sector.
• Strong leadership and communication skills.
• Proven ability to manage multi-outlet operations.
• Proficient in Microsoft Office Suite and reporting tools.

Work Conditions:

• Full-time, on-site with regular outlet visitation.
• Availability for weekend and holiday supervision as needed.
• Fast-paced, high-demand environment.