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  • Posted: Feb 1, 2023
    Deadline: Feb 28, 2023
  • POLARIS DIGITECH LIMITED is an efficiently well-run company of professionals set on impacting on the planning and implementation of Rural and Urban Development and Infrastructure in Nigeria through the development and deployment of Geo-information Management Systems.
    Read more about this company


    Operations Manager

    Job Description

    • Making strategic decisions, as well as development and implementation of Customer Address Verification (CAV )operational policies and procedures
    • Ensures quality customer service and customer retention
    • Oversees acquisition and retention of Field agents
    • Develop and implement proactive client management strategies
    • Coordinate the CAV Team and manage existing and new field agents towards delivering quality services to clients
    • Identifying potential operational problems and working towards proffering solutions in a potential manner
    • Collate and harmonize a well-structured customer information database for all projects/clients
    • Manage team and field workers to ensure job effectiveness and efficiency
    • Interfaces with client’s and clients' portal
    • Supervises and Aggregate the invoice advice for requests processed for all projects on a monthly basis
    • Attend vendor meetings and similar events
    • Handles clients' inquiry, complaints and clients related issues in a professional manner
    • Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints.


    • B.Sc in Statistics or related field
    • Minimum of 4 years’ experience in operations management related role
    • Strong Personal and Professional Judgment
    • Strategic Thinking and Problem Solving Skills
    • Strong Data Analytics Knowledge
    • Excellent Leadership skills
    • Experience managing address verification exercises is an added advantage.

    Method of Application

    Interested and qualified candidates should forward their Curriculum Vitae to: using "Operations Manager" as the subject of the mail.

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