Operations Manager at Polaris Digitech limited

Job Description

• Making strategic decisions, as well as development and implementation of Customer Address Verification (CAV )operational policies and procedures
• Ensures quality customer service and customer retention
• Oversees acquisition and retention of Field agents
• Develop and implement proactive client management strategies
• Coordinate the CAV Team and manage existing and new field agents towards delivering quality services to clients
• Identifying potential operational problems and working towards proffering solutions in a potential manner
• Collate and harmonize a well-structured customer information database for all projects/clients
• Manage team and field workers to ensure job effectiveness and efficiency
• Interfaces with client’s and clients' portal
• Supervises and Aggregate the invoice advice for requests processed for all projects on a monthly basis
• Attend vendor meetings and similar events
• Handles clients' inquiry, complaints and clients related issues in a professional manner
• Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints.

Requirements

• B.Sc in Statistics or related field
• Minimum of 4 years’ experience in operations management related role
• Strong Personal and Professional Judgment
• Strategic Thinking and Problem Solving Skills
• Strong Data Analytics Knowledge
• Excellent Leadership skills
• Experience managing address verification exercises is an added advantage.