Operations Manager at Oxford Test Prep Company

Job Summary 

• We are currently seeking an enthusiastic and skilled Operations Manager to join our dedicated team. As the Operation Manager, you will play a pivotal role in ensuring the seamless coordination of educational programs and optimising operational efficiency within our tutorial and education-focused organisation.

Responsibilities 

• Teacher/Tutor Management: Oversee teaching staff recruitment, training, and performance evaluation. Ensure tutors are equipped with the necessary resources and support to deliver high-quality educational services.
• Implement professional development programs to enhance teaching skills and methodologies. 
• Curriculum Development: Collaborate with the educational expert/ Head of tutor to design and develop comprehensive and engaging curricula that align with industry standards and cater to the needs of the students
• Develop and execute marketing strategies to promote the tutorial business. Oversee marketing campaigns, social media presence, and other promotional activities to attract new students and retain existing ones 
• Lead the sales team in driving enrollment and achieving revenue targets. Monitor sales performance and implement training programs to enhance the team’s effectiveness
• Ensure the quality and effectiveness of tutorial sessions by conducting evaluations, gathering student and parent feedback, and implementing improvements based on the feedback
• Streamline operational processes and procedures to optimise resource allocation and enhance efficiency. 
• Establish and maintain a student support system to address concerns, provide academic assistance, and ensure a positive learning experience 
• Analyse educational and sales data to identify trends and make data-driven decisions to improve business performance.
• Foster effective communication and collaboration between departments such as curriculum development, marketing, and sales, to ensure a cohesive approach to achieving business goals.
• Ensure compliance with educational regulations, accreditation standards, and internal quality assurance processes, maintaining the organization’s reputation for excellence. 
• Develop and maintain positive relationships with educational partners, institutions, and community stakeholders to explore collaborative opportunities and enhance program offerings.

Requirements 

• Proven experience in education management or related operational roles with at least 4 years of relevant experience.
• Bachelor’s degree in Education, Business Administration, or a related field, A master's degree will be an advantage
• Strong leadership skills to guide and inspire teams and the ability to make sound decisions under pressure.
• A deep understanding of educational methodologies, curriculum development, and learning outcomes.
• Familiarity with marketing strategies and sales techniques to effectively promote and grow the business
• Excellent verbal and written communication to interact with staff, students, parents, and other stakeholders.
• Proficiency in Data analytics to drive informed decision-making
• Strong organisational and time management skills to handle multiple responsibilities effectively
• Identifying challenges and finding creative solutions to address them 
• Flexibility to adapt to the dynamic educational landscape and stay updated with industry trends.
• A genuine passion for education and a commitment to providing exceptional learning experiences.

Key Relationships

• Reports to the CEO
• Works closely with HR on staff recruitment and culture alignment
• Coordinates with COO on Operations matters 
• Directly manages the entire functional department within the organization.