Operations Manager at Owens and Xley

Job Description

• Our client is seeking an Operations Manager to join their founding team. This is a hands-on role ideal for a visionary operator who thrives on building systems, managing day-to-day operations, and delivering exceptional experiences for their community.

Key Responsibilities

• Oversee the day-to-day operations of the client’s physical site, ensuring smooth processes and an exceptional guest experience.
• Plan, coordinate, and deliver events such as wellness retreats, workshops, and networking experiences.
• Ensure all events align with the client’s values of community, exclusivity, and excellence.
• Manage relationships with vendors, facilitators, and partners.
• Oversee event timelines, quality control, and logistics for seamless execution.
• Cultivate a welcoming and supportive environment for members and guests.
• Act as a brand ambassador, representing the client’s values in every interaction.
• Support the development of member experience processes and service standards.
• Implement operational improvements to drive business growth.
• Assist with partnerships and collaborations as they relate to operations.
• Provide operational recommendations to support the Founder’s broader strategy.
• Recruit, lead, and mentor staff and volunteers.
• ⁠Foster a culture of excellence, inclusivity, and innovation.

Requirements

• Bachelor’s Degree or higher in a relevant field.
• ⁠5+ years of proven experience in operational leadership, preferably in hospitality, events, or luxury lifestyle environments.
• ⁠Strong organizational, communication, and people management skills.
• ⁠Experience in planning and delivering events at scale.
• Entrepreneurial, proactive, and hands-on approach.
• ⁠Passionate about women’s spaces, wellness, and community building.

Salary
N600,000 / month.