Operations Manager - Nightlife (Club & Lounge) at Value Edge Management Service Limited

Job Summary

• Our client is looking for a proactive and passionate Operations Manager to manage the day-to-day operations and processes of the business.
• Candidates for this position must have a hospitality background before sending an application. Our General Manager needs a strong right arm to assist in opening and closing our major nightclub here in Benin City.
• We seek an individual who desires to move up the ladder with our company through diligence and hard work.
• The position requires employees to be on weekends and holidays as that is the nature of our industry.
• The position necessitates a high energy personality who is willing to think on their feet and be a problem solver.
• He / She will support the General Manager in Club / Lounge management and is responsible for training and helping to develop the venue’s identity.

Responsibilities

• Ensures customer requests and feedback, both verbal and written are responded to promptly and efficiently
• Maintains and creates relationships within the industry to increase revenues and guest attendance in the venue
• Manages sales and conversions
• Provides clear handover during shift changes, ensuring each shift is reviewed and handovers/briefings are carried out
• Stays aware and notified all staff of menu changes, special requests and any upcoming party reservations are properly prepared for and implemented
• Reviews and communicates financial concerns and new information with the General Manager of the venue.
• Manages monthly inventory control/turnover
• Controls costs without compromising standards and customer experience
• Assists with building and maintaining an efficient team of employees, driving the team towards meeting and attempting to exceed business objectives
• Supports the delivery of all key training with the General Manager, identifying training needs and capability gaps within the team
• Promotes a positive and open-door policy with the venue staff at all times
• Audits holiday/sick/vacation and scheduling needs on a daily and weekly basis
• Ensures a safe workplace by identifying and reporting hazards and taking corrective action where needed
• Responds to alleged food hygiene issues, deploying all necessary resources to protect reputation, guest satisfaction at all time
• Trains staff and addresses any issues regarding training on a daily and weekly basis
• Effectively oversees and directs all venue, lounge, and/or bar operations in a smooth and professional manner
• Reviews/addresses venue and staff issues with upper and lower level management in a timely and organized manner

Qualifications

• B.Sc or equivalent (Preferred)
• Must have five years of Lounge/Nightclub Management experience, preferably in a Casino environment
• Previous experience managing new venue concepts is a plus, with experience in Casino being most ideal
• Proven leadership abilities with emphasis on creating and maintaining positive work environments
• Must be able to manage multiple tasks in stressful environments
• Strong interpersonal and communication skills are essential
• Experience managing P/L and budgets is a plus

Schedule:

• 8-hour shift
• Holidays
• Night shift
• Weekend availability.

Benefits

• Competitive Salary
• Paid time off
• Paid training
• Participation in our Total Rewards program with a competitive base salary, incentive plans, leave, and health schemes.
• Work within a fast-paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences