Operations Manager - Kano at OPay

Role Summary

We are seeking an experienced Operations Manager to oversee and drive operational excellence across assigned regions. The ideal candidate must be fluent in Hausa, highly organized, and experienced in managing field operations, processes, and teams at scale.

Key Responsibilities

• Lead and manage daily operational activities to ensure efficiency and service delivery.
• Oversee field operations, logistics, and execution across assigned locations.
• Develop and implement operational processes, controls, and performance standards.
• Manage and coordinate teams, ensuring productivity, accountability, and compliance.
• Track operational KPIs and prepare performance reports for management.
• Identify operational risks and implement corrective actions.
• Collaborate with internal stakeholders to improve service delivery and customer experience.

Requirements

• 3–5 years of hands-on operations experience, preferably in fintech, FMCG, logistics, or related sectors.
• Senior Manager–level experience managing teams and operations.
• Must be fluent in Hausa (spoken proficiency required).
• Strong leadership, problem-solving, and execution skills.
• Experience working in fast-paced, field-oriented environments.
• Strong communication and stakeholder management skills.
• Proficiency in basic operational reporting and data tracking tools.

Preferred

• Experience managing multi-location or regional operations.
• Background in high-growth or operations-intensive businesses.