Operations Manager at HDPro International Limited

Job Summary:

Drop Innovations Limited is looking for an Operations Manager to oversee the smooth running of day-to-day operations across our ride-hailing, logistics, and e-commerce services. The ideal candidate will ensure that operational processes are optimized to deliver high-quality service, manage teams effectively, and ensure that our services meet customer expectations. This role requires someone who is detail-oriented, solution-driven, and passionate about operational efficiency.

Key Responsibilities:

Operations Oversight:

• Oversee the daily operations of Drop’s services, including ride-hailing, dispatch, car rental, and Drop Shopping.
• Ensure that all operations run efficiently and services are delivered to the highest standard.
• Monitor fleet management and ensure that vehicles and equipment are in optimal condition.

Process Improvement:

• Develop and implement operational strategies, systems, and processes that enhance efficiency and reduce operational costs.
• Identify bottlenecks and inefficiencies in current workflows and create action plans to address them.

Team Leadership:

• Manage and lead the operations team, including drivers, dispatchers, customer service agents, and support staff.
• Set clear performance expectations, provide training, and conduct regular performance evaluations.
• Foster a positive work environment and encourage team collaboration.

Quality Assurance:

• Ensure that customer services meet or exceed Drop’s quality standards.
• Implement and monitor quality control procedures to enhance service delivery and customer satisfaction.

Logistics and Fleet Management:

• Coordinate logistics for dispatch and delivery services, ensuring timely and efficient deliveries.
• Oversee the maintenance of vehicles, including routine inspections, servicing, and repairs.

Risk and Safety Management:

• Develop and enforce safety policies for both employees and customers.
• Conduct risk assessments and develop mitigation strategies to minimize potential operational risks.

Data Analysis and Reporting:

• Analyze operational metrics to identify trends and areas for improvement.
• Prepare regular reports for senior management on operational performance, efficiency, and challenges.

Customer Experience Enhancement:

• Work closely with the customer service department to address issues, enhance customer satisfaction, and improve the overall user experience.
• Collect and act on feedback from customers and drivers to enhance service delivery.

Collaboration with Other Departments:

• Work with the technology team to ensure that operational needs are effectively supported by the technology platform.
• Collaborate with the sales and marketing team to align operations with marketing campaigns and growth strategies.

Requirements:

• Bachelor’s Degree in Operations Management, Business Administration, or a related field.
• 5+ years of experience in an operations management role, preferably in transportation, logistics, or e-commerce.
• Strong leadership and team management skills with experience in managing large teams.
• Proven experience in process optimization and continuous improvement.
• Excellent problem-solving and analytical skills.
• Familiarity with logistics software, fleet management systems, and real-time tracking solutions.
• Ability to multitask and work in a fast-paced, dynamic environment.
• Knowledge of Nigerian market and understanding of logistics and mobility challenges in the region.

Key Competencies:

• Leadership: Ability to lead and inspire a team to achieve operational goals.
• Efficiency-Driven: Strong focus on optimizing workflows to enhance productivity.
• Customer-Focused: Commitment to delivering high-quality customer service.
• Problem Solving: Ability to identify operational issues and implement effective solutions.
• Adaptability: Comfortable working in a rapidly changing environment with evolving demands.

Benefits:

• Competitive salary and performance-based bonuses.
• Hybrid work model with flexibility.
• Opportunities for career growth and development.
• Health insurance, paid leave, and other standard benefits as per company policy.