Operations Manager at Globalclique

Our Profile

• We are a thriving culinary brand based in Lekki, Lagos, delivering exceptional food experiences through our diverse menu and top-tier customer service. 
• As we continue to grow, we are committed to strengthening our operations and streamlining service delivery.
• To support this vision, we are seeking a competent and driven Operations Manager who will oversee daily business activities, manage resources efficiently, and ensure smooth restaurant operations.

Role Overview

• The ideal candidate will lead and coordinate all aspects of our operational strategy-ranging from inventory management, staff coordination, quality control, and customer satisfaction to achieve sustainable business growth.

Key Responsibilities

• Supervise and manage daily restaurant operations across all departments.
• Develop and implement operational systems, processes, and best practices.
• Lead, train, and motivate staff to ensure top performance and adherence to standards.
• Monitor inventory levels, procurement, and supply chain coordination.
• Analyse and improve organisational efficiency through regular reporting and evaluation.
• Resolve customer complaints and implement service recovery strategies.
• Ensure compliance with food safety, hygiene, and company regulations.
• Collaborate with management on budget planning, cost control, and revenue optimisation.
• Schedule and coordinate team meetings, shift rotations, and performance reviews.

Requirements

• Minimum of an HND / B.Sc in Business Administration, Hospitality Management, or a related field.
• 3+ years of experience in a similar operational role (preferably in the food or hospitality industry).
• Strong leadership, organisational, and multitasking skills.
• Proficiency in Microsoft Office and operational management tools.
• Excellent interpersonal and problem-solving skills.
• Ability to make quick decisions and handle pressure in a fast-paced environment.
• A results-driven and proactive personality with a commitment to excellence.