Operations Manager at Globalclique

Job Description

• The Operations Manager will oversee and streamline daily operations, ensuring seamless coordination of gift processing, order fulfillment, quality assurance, and delivery management. This role is critical to maintaining our commitment to excellence in service delivery and supporting our growth ambitions.

Key Responsibilities
Gift Processing & Documentation

• Categorize and record all gift components (e.g., flowers, cakes, chocolates, perfumes, teddy bears, champagne) with detailed specifications (type, quantity, size).
• Assign tasks to relevant staff members for efficient handling and processing.

Message Quality Assurance

• Review and ensure all messages accompanying orders are grammatically accurate, professionally formatted, and error-free.
• Attach finalized messages to their respective orders.

Media Preparation & Quality Control

• Oversee the attachment of messages and ensure accurate documentation through photographs of completed arrangements.
• Conduct rigorous quality checks before and after media shots to ensure presentation excellence.

Delivery Coordination

• Collaborate with the Delivery Manager to verify all items listed for delivery against the delivery form.
• Ensure delivery forms are fully signed and completed, including recipient details.
• Capture photographs of the delivery address, personnel, and delivered items at the point of handover.

Payment Management

• Confirm and document payment details for delivery personnel.
• Ensure timely payments are processed instantly or within agreed timelines.

Qualifications

• Proven experience in operations management or a similar role, preferably in the luxury goods or gifting industry.
• Strong attention to detail and excellent organizational skills.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Proficiency in using digital tools for documentation and communication.
• Excellent written and verbal communication skills.