Operations Manager at GIG Logistics

ROLE DESCRIPTION

The Operations Manager oversees and manages the logistics and supply chain operations of the organization. This role is responsible for ensuring the effective and efficient flow of shipments, managing inventory, optimizing transportation and warehousing processes, and maintaining high levels of customer satisfaction.

JOB DESCRIPTION

• Develop and implement logistics strategies to improve efficiency and effectiveness of the supply chain.
• Plan and coordinate logistics operations including transportation, warehousing, and distribution.
• Analyze logistics performance metrics and make data-driven decisions to optimize processes.
• Lead, mentor, and manage the logistics team, including hiring, training, and performance evaluations.
• Ensure the team adheres to company policies and industry regulations.
• Foster a collaborative and high-performance work environment.
• Oversee daily logistics operations, ensuring timely and accurate delivery of goods.
• Manage inventory levels, ensuring optimal stock levels and reducing excess inventory.
• Coordinate with suppliers, vendors, and transportation providers to ensure smooth operations.
• Identify opportunities for process improvements and implement best practices to enhance operational efficiency.
• Develop and monitor key performance indicators (KPIs) for logistics and supply chain activities.
• Resolve operational issues and implement solutions to prevent recurrence.
• Ensure high levels of customer satisfaction by managing and addressing customer inquiries and issues related to logistics and delivery.
• Collaborate with customer service teams to align logistics operations with customer expectations.
• Ensure compliance with local, national, and international regulations and standards related to logistics and transportation.
• Implement and oversee safety protocols and procedures to ensure a safe working environment.
• Develop and manage the logistics budget, including cost control and expense tracking.
• Identify cost-saving opportunities and manage resources efficiently.

JOB REQUIREMENTS

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field. Advanced degrees or certifications (e.g., APICS, CLTD) are a plus.
• Proven experience in logistics management or a related role, 5+ years.
• Strong leadership and team management skills.
• Excellent problem-solving abilities and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.