Operations Manager at Fitplus Healthcare

Operations Manager at Fitness Plus is responsible for overseeing the day-to-day operational activities of the organization, ensuring efficiency, service excellence, and operational compliance. The role includes managing staff, streamlining processes, optimizing resource use, and ensuring that the company\'s facilities, services, and systems support strategic goals. This position plays a key role in ensuring a high-quality experience for both staff and members.

Key Responsibilities:

• Oversee daily operations of all gym locations and ensure adherence to company standards and procedures.
• Develop and implement operational policies, systems, and processes to improve productivity and efficiency.
• Supervise and support branch managers, front desk teams, and technical staff in delivering top-tier customer service.
• Ensure compliance with health, safety, cleanliness, and equipment maintenance standards across all branches.
• Coordinate scheduling, inventory management, vendor relations, and procurement activities.
• Track and report on performance metrics, KPIs, budgets, and operational goals.
• Collaborate with other departments such as HR, Marketing, and Finance to align operational plans with broader company strategies.
• Lead staff training and development initiatives to promote service excellence and operational consistency.
• Monitor member feedback and resolve operational issues to improve satisfaction and retention.
• Support the launch of new locations, services, or programs from an operational perspective.
• Conduct regular site visits and audits to assess performance and identify areas for improvement.

Requirements:

• Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA is an added advantage).
• Minimum of 5 years of experience in an operations management or supervisory role, preferably in the fitness, wellness, or service industry.
• Strong leadership and organizational skills.
• Proven ability to develop systems and procedures for efficient workflow.
• Excellent interpersonal, communication, and problem-solving skills.
• Proficiency in Microsoft Office Suite and operational software/tools (e.g., CRM, scheduling, POS).
• Strong understanding of health and safety regulations and customer service best practices.

Key Competencies:

• Leadership and team development
• Operational planning and execution
• Attention to detail and quality control
• Customer-centric mindset
• Budget and resource management
• Conflict resolution and decision-making

Working Conditions:

• Full-time position with occasional travel to branch locations.
• May require weekend or evening work based on operational needs.