Operations Manager at Elvaridah

Position Overview

• As the Operations Manager, you play a crucial role in the effective management and optimization of day-to-day business operations.
• Your role focuses on maintaining exceptional standards in guest experiences, including the quality and comfort of bedding and linens, while ensuring the smooth operation of all related services and facilities.
• This is an opportunity to work in a fast-paced environment where you get to grow exceptionally.

Key Responsibilities
Inventory Management:

• Oversee the procurement, storage, and distribution of bedding, linens, and related supplies to various departments
• Maintain accurate inventory records and optimize stock levels to avoid shortages or overstocking.

Resource Allocation:

• Manage human and equipment resources efficiently to meet the demands of a busy environment
• Allocate staff, equipment, and materials effectively to meet operational goals.

Budget Management:

• Develop and manage operational budget, optimizing costs while maintaining quality in bedding, luxurious perfume, and other products
• Track expenses and identify cost saving opportunities to ensure budget adherence.

Facility Maintenance:

• Ensure equipment is well maintained, properly functioning, and meets safety standards
• Oversee the maintenance of the restaurant’s physical space.
• Oversee the maintenance of bedding-related equipment, such as laundry facilities and equipment.

Logistics and Fleet Management:

• Organize all transportation needs for the Organization’s products
• Ensure that the supply chain is effective throughout the Organization
• Correspond with clients, suppliers, warehouses, and transportation hubs to ensure efficiency
• Ensure vehicle operation and maintenance
• Coordinate drivers to transport company’s products efficiently
• Establish efficient routes and transportation schedules
• Manage vehicle licensure and registration.

Customer Service& Relation:

• Build and maintain relationships with regular customers, addressing their needs and preferences
• Encourage customer loyalty and repeat business
• Oversee the quality of customer service, ensuring a positive experience for guests
• Address customer complaints or issues to maintain customer satisfaction

Sales & Revenue Management:

• Monitor and improve revenue generating activities, such as promotions, upselling, and pricing strategies
• Analyze sales data to identify trends and areas for improvement.

Process Improvement:

• Continuously assess and enhance operational processes to increase efficiency, reduce wait times, and improve service quality.
• Identify areas for improvement and implement changes to streamline operations.

Employee Training and Development:

• Provide ongoing training to staff to improve skills and service standards.
• Support career growth and development opportunities for employees

Administrative functions:

• Evaluate work quality and improvement
• Maintain records, documents and databases to ensure that all essential information is well organized and accessible.
• Schedule meetings, appointments and operational tasks to ensure all activities are well coordinated.
• Oversee the day-to-day office operations, managing supplies, equipment, and ensuring the work environment is functional.

Requirements

• A Bachelor's Degree in Business Management or a related field. A Masters degree is advantageous
• Minimum of 3 years’ experience in operations management
• A deep understanding of the bedding industry and hospitality industry. This includes knowledge of the industry trends, regulations and best practices
• Strong leadership and team management to lead, motivate and guide teams effectively
• Excellent communication skills both in verbal and written
• Proficiency in budget management, cost control and resource allocation
• Project management skills to plan, execute, and see various initiatives.
• Proficiency in Microsoft Office (Excel, Powerpoint, Word, Power BI)
• Strong analytical and problem-solving skills
• Capacity to adapt to changing circumstances and make sound decision under pressure
• Must be of high integrity and very courageous.
• Expertise in process improvement methodologies (e.g Six sigma, Lean) to streamline operations and enhance efficiency.