Operations Manager at Creatrix Empire

Required Qualification:

• A bachelor’s degree in social sciences or related field.
• Minimum three years’ experience in office management
• Solid understanding of federal and state employment laws.

Other Selection Criteria (skills, knowledge and experience):

• Excellent time management skills and the ability to prioritize and shift swiftly between tasks.
• Proficiency in major office software applications.
• Exceptional verbal and written communication skills and diplomacy.
• Strong analytical and problem-solving skills.
• Record of organizational leadership and follow-through.
• Strong work ethic and a sense of urgency.
• Able to work in a fast pace work environment.
• Ability to articulate and communicate clearly and precisely when giving direction or interacting with staff, volunteers, apprentices, vendors and the general public.
• Demonstrated ability to work effectively with people of diverse races, ethnicities, ages, and sexual orientations in a multicultural environment.
• Ability to manage stress, multiple tasks, deadlines, interruptions and multiple priorities; and to work cooperatively while maintaining a pleasant, professional demeanor.

Reports Directly to:

• Chief Executive Officer

Position Summary:

• As Operations Manager, the role takes responsibility for the overall success of the business unit and involves supporting and directing the whole team to deliver a successful business.
• The role is responsible for ensuring the business is profitable and involves a sharp focus on creating, winning and delivering quality services to diverse clients.

KEY RESPONSIBILITIES:

Strategic Leadership

• Formulate and successfully implement all company policies.
• Direct strategy towards the profitable growth and operation of the company.
• Develop strategic operating plans that reflect the longer-term objectives and priorities established by the company.
• Put in place adequate operational planning and financial control systems.
• Ensure that the operating objectives and standards of performance are not only understood but owned by the management and all company employees.
• Closely monitor the operating and financial results against plans and budgets.
• Take remedial action where necessary and informing the CEO of significant changes.
• Represents the company to major customers and professional associations.
• Build and maintain an effective executive team.
• Provide hands-on leadership for all aspects of company business activity—from origination to exit—with the goal of significant annual turnovers.

Human Resources

• Lead and mentor staff members.
• Collaborates with the Admin Department, and enforce the Employee Handbook with its accompanying policies and processes.
• Ensures compliance with payroll and employee law.
• Leads company meetings and coordinates regular staff meetings.
• Manages annual employee reviews.
• Sets and negotiates employee salaries and benefits in consistence with the Company Compensation policy.
• Provides on-going decision- and problem-solving expertise and assistance to ensure a positive, productive working environment.

Advocacy

• Attend local, statewide and national conferences as available to keep abreast of new trends, activities, and concepts in the digital and media industry.
• Serve as a primary point of contact with federal, state and local officials and will maintain positive relationships with all external correspondence.
• Discuss Creatrix Empire goals, priorities, problems, and concerns with officials, representatives, and members of the local government, news media, social and public service agencies, and other stakeholders when necessary
• Act as a spokesperson for the Creatrix Empire brand for all Public Relations needs.

Finances

• Oversee the development of financial reports across all departments.
• Develop budgets in partnership with relevant personnel and see to the full implementation of the budget.
• Monitor the company’s compliance with federal, state, and local laws and regulations pertaining to the organization’s industry.
• Reviews and signs all company cheques.
• Oversees relationship with the external auditors

Marketing & Publicity

• Oversees the development of all marketing materials, working closely with the Marketing Supervisor/Business Developer.
• Drafts or approves all press releases.
• Collaborates with the Marketing department to develop print, radio and television advertisements.
• Fosters positive relationships with the media (both editorial and advertising) in partnership with the Marketing Supervisor/Business Developer.
• Participates in publicity efforts by making media and public speaking appearances.