Operations Manager at AA Rescue

Responsibilities

• Source, screen, and recruit qualified drivers based on client requirements.
• Conduct background checks, license verifications, and ensure all necessary documentation is in place.
• Coordinate driver onboarding, training, and orientation programs.
• Assign and deploy drivers to client locations as per service agreements.
• Monitor driver performance and ensure adherence to company policies and safety regulations.
• Track driver schedules, attendance, and ensure timely replacements when necessary.
• Address any operational challenges, including driver complaints or incidents.
• Maintain accurate records of driver assignments, payroll, and contract renewals.
• Serve as the primary point of contact for clients regarding driver-related services.
• Ensure client requirements are met by providing well-trained and reliable drivers.
• Handle client concerns, feedback, and resolve issues promptly.
• Maintain strong relationships with both drivers and clients to ensure seamless operations.
• Keep records of licenses, insurance, and certifications for compliance purposes.
• Prepare and submit regular reports on driver performance, operations, and challenges.

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Logistics, Transportation, or a related field.
• Minimum of 3 years experience as an operation officer
• Strong organizational, communication, and problem-solving skills.
• Ability to multitask and work effectively.