Fresh Jobs at Nokia Nigeria

Ref No: 1900000KXS
Location: Abuja

Main Purpose of Role

• Network Operations Management is the leadership and management of all centralised Network Operations functions to agreed cost baseline and Customer Satisfaction.
• It is applicable to Fixed and/or Mobile Networks includes all related power/plant and associated infrastructure:

Main Responsibility Areas

• Organizational Leadership & Development
• Contractual Service Delivery
• Business Development & Support
• 3rd Party Management
• Profit & Loss

Key Tasks:

• Organizational management and development
• Ensures Network operational performance
• Interface management to subcontractors & 3rd parties
• Ensure processes and procedures are regularly reviewed and updated
• Customer liaison for escalated Network Operations matters
• Employee Motivation
• Operational Reporting
• Budgeting & Control

Key Competencies:

• Managed Service Management
• Leadership
• People Management
• Process Management
• Customer Service
• Business Awareness
• Innovation

Key Interfaces:

• Customer CTO (or equivalent)
• Customer Care (or equivalent)
• Customer Team
• 3rd Party suppliers & Subcontractors

Key Performance Measures:

• Customer satisfaction
• Network KPI’s
• SLA’s & OLA’s
• Profitability
• Employee churn

Qualification

• Bachelor's degree in Telecommunication engineering or equivalent and having minimum 10 years of Operations and Maintenance in vendor environment