Operations Executive at Terawork

Responsibilities:

• Provide support to all business units, including manufacturing, quality control, logistics, and customer service.
• Ensure that all operational activities are executed within allotted budget and timelines, with a focus on cost savings and process improvement.
• Perform budget allocation and expense management for all business operational activities, ensuring that expenses are properly authorized, tracked, and recorded.
• Conduct regular operational reviews and audits for preventive maintenance, ensuring that all equipment and facilities are in good working condition and compliant with regulatory standards.
• Set operational goals to meet or exceed performance expectations, including metrics such as production output, quality metrics, and customer satisfaction ratings.
• Provide guidance to staff in resolving operational issues and problems, ensuring that all issues are addressed in a timely and effective manner.
• Provide excellent customer service in order to build and maintain strong relationships with customers, responding to inquiries and complaints promptly and professionally.
• Conduct regular meetings with staff to discuss operational updates, ideas, and issues, ensuring that all team members are aligned with company goals and objectives.
• Ensure customer complaints are handled and resolved accurately and quickly, working closely with other departments as needed to resolve issues.
• Develop and implement plans to improve operational effectiveness and efficiency, including process improvement initiatives, cost reduction strategies, and technology investments.
• Other responsibilities as assigned by the company.

Requirements:

• A degree in a relevant field such as Business Administration, Operations Management, or Engineering.
• At least 3-5 years of relevant work experience in the food processing industry, preferably in a supervisory or operational role.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate with employees, customers, and vendors.
• Proven track record of previous operational dealings, including experience in budget management, expense control, and customer service.

Location: Lokogoma, Abuja.