Operations Executive (Auxiliary Staff) at VerifyMe

Position Overview

• As an Operations Executive, you will play a key role in ensuring smooth verification operations across assigned states. Reporting to the Team Lead, Verification Services, you will be responsible for managing verification request flows, ensuring timely and high-quality report submissions, and supporting field agents in delivering excellent service to our customers.
• This role also includes coordination with account managers and support teams to resolve challenges and ensure compliance with service level agreements (SLAs).

Key Responsibilities

• Maintain at least 80% turnaround time for all assigned verification requests.
• Monitor agent reports for quality and timeliness, ensuring adherence to SLAs.
• Manage verification requests across multiple states using agents in the field.
• Collaborate effectively with Account Managers via WhatsApp support groups to resolve agent-related issues.
• Communicate professionally with customers (applicants) and escalate complex issues as needed.
• Prioritize and follow up on delayed or time-sensitive verifications.
• Escalate operational challenges and applicant refusals for prompt resolution.
• Monitor the admin portal to track verification progress and address delays.
• Maintain accurate tracking of inflow requests and agent follow-ups.
• Perform other duties as assigned by the Team Lead, Senior Manager, or Director, Verification Services.

Required Skills & Qualifications

• Strong attention to detail, planning, and time management.
• Excellent communication and interpersonal skills.
• Proactive mindset with the ability to anticipate needs and act ahead of time.
• Ability to work under pressure and manage multiple tasks effectively.
• Self-motivated and results-driven.