Operations Coordinator at Altara Credit Ltd ("Altara”)

Description

• We want to hire an "Operations Coordinator” to join our team. This is a role where you will report directly to the Performance Excellence Analyst.
• The ideal candidate for this role is someone who possesses exceptional communication and interpersonal skills to interact with clients.

Job Responsibilities

• Identifying and onboarding potential new clients for recovery business
• Coordinates all aspects of the day-to-day operations of the Showroom
• Achieves the Collections set targets for locations managed
• Training and coaching of collections team members
• Driving the performance of the collections team
• Handle escalations from customers and the collections team
• Take action to encourage timely debt payments
• Report on collection activity and accounts receivable status.
• Coordinates the setup and organisation of showrooms (Collections and Recovery)
• Tracking Performance of Team Members
• Providing Feedback on activities of operations to Management
• Participate in all internal meetings related to the Operations

Requirements

• Interested candidates should possess a Bachelor's Degree
• Minimum of 2 years experience in a Financial Services Organization with at least 1 year of leadership experience
• Familiarity with laws related to debt collections
• Comfortable working with targets
• Excellent knowledge of Microsoft Office tools
• Strong Analytical skills
• Great communication skill
• Great at time management, multitasking and prioritization skills
• Good decision skills
• Problem-solving skills
• Strong commercial leadership skills with proven capability of working in a matrix environment.

Salary and Benefits

• N100,000.00 - N120,000.00 / Month
• Paid time off (leave days)
• Health Insurance
• Pension Plan
• Opportunity to work in a growing company with talented individuals