Operations Assistant (Training) at Committed To Good (CTG)

Role objectives

The Operations Associate will work under the direct supervision & guidance of the Operations Officer. The primary objective of this role is to provide operational & logistical support to the training program, ensuring its smooth implementation & effectiveness. This includes:

• Support the Operations Officer in the delivery of EHAT, AASC & CMD (levels 1, 2 & 3) training to police & NSCDC personnel.
• Assist in the development & maintenance of training materials, schedules & resource management.
• Support the implementation of Quality Assurance / Quality Control (QA / QC) processes.
• Support the National Mine Action Centre (NMAC) in operational planning.
• Contribute to the development of National Mine Action Standards (NMAS) or National Technical Standards & Guidelines (NTSGs), as directed.

Training delivery support:

• Assist in the preparation of training materials, including printing, collation & distribution.
• Provide logistical support during training sessions, such as setting up training venues, managing equipment & coordinating participant logistics (e.g., accommodation, transportation etc.).
• Maintain accurate records of training attendance, performance & feedback, as directed.
• Support the delivery of practical exercises & assessments, as required.
• Coordination with the police & NSCDC on administrative & logistical requirements.

Training development & planning support:

• Assist in the development & review of trainee selection criteria for each training level (EHAT, AASC, CMD levels 1, 2 & 3).
• Support the development & maintenance of comprehensive training schedules, ensuring they are up to date & reflect any changes.
• Assist in the identification & procurement of necessary equipment required for the training.
• Assist in the development of training budgets.

Mentoring & QA / QC support:

• Support the implementation of the mentorship & QA / QC plan.
• Assist in the organization of mentorship sessions & follow up activities.
• Support the development of assessment tools & conduct regular evaluations, as directed by the supervisor.

NMAC support:

• Provide administrative & logistical support to the NMAC in operational planning, as required.
• Assist in the preparation of reports & presentations for the NMAC.

Standards development support:

• Assist the Operations Officer in the development or review of NMAS or NTSGs. This may involve research, document management & logistical support.

Administrative & operational support:

• Draft reports, briefing notes & summary documents related to operational activities.
• Liaise with national & local authorities, affected communities, other stakeholders & organize meetings as required.
• Maintain the office & operational filing system, ensuring all documents are saved appropriately.
• Collect & record operational data using the Information Management System (IMSMA) & related tools.
• Support the preparation of daily & weekly operational updates, highlighting successes & challenges.
• Perform other administrative & operational support tasks as required by the supervisor.

Project reporting

• The Operations Associate will work under the direct supervision & guidance of the Operations Officer.

Key competencies

• Bachelor’s degree or equivalent with a minimum of 2 years of relevant experience or a high school diploma with a minimum of 6 years of relevant experience is required.
• Relevant experience is defined as experience in program management, project management, monitoring, planning, operations, law enforcement or related activities, providing operational & logistical support, preferably in a training or capacity building context.
• Proficiency in basic computer applications & Word processing is required.
• Experience in humanitarian mine action operations is desired.
• Fluency in English (writing, speaking & reading) is required.