Operations Assistant at Oolu Solar

Job Purpose

• The candidate will act as back-up to the Operations Lead in performing business operations duties.
• The core duty of the Operations Assistant will be to update the various performance tracking documents used by the Operations Department.

Main Duties / Responsibilities
Operational Assistance:

• Analyze all operations and forward suggestions for improvement to the Operations Lead.
• Assist in tracking all pending operations queries and prompt the Ops Lead where necessary.

Key Projects:

• Work on Verification Project of Repossession and Technical Tickets backlog by interfacing with Customers, Field Agents, Logistics and the Call Centre.
• Assist in Implementing and tracking Quarterly promotions.

Data Management:

• Assist in downloading data needed for Ops weekly reporting on the hub i.e Sales, Repairs and repossession.
• Assist in Preparing weekly commission files.
• Assist ops lead in crucial end of the month reporting i.e SR commission, WB report, TM/RM dashboard, Repair target report.
• Ensure and check that all reports are up to date and all pricing plans are captured and updated accordingly in all ops files.

Operational Management:

• Track deactivated products on the hub and follows up with call centre and share report with the supervisor.
• Track and follow up on FA/FR welcome call being made by the Call centre - evaluate and prompt for necessary action.
• Assist in preparing periodic educational materials for the mobile training of the Field team.
• Assist in Tracking FA/FR performance level vis a vis commissions and Salary payment.
• Assist in preparing periodic educational materials to be shared periodically with the Field team.
• Assist in training and onboarding of new FA/SR and new product launch
• Other assigned responsibilities.

Key Performance Indicators

• Ability to deliver clean and presentable data
• Independence in delivering on required reports with minimal support
• Ability to work in line with Oolu’s Core Values: Innovation, Do Your Best, Collaboration, Grow.
• Good working relationship and coordination with Supervisor and Senior Management.
• Providing appropriate assistance to field staff as needed.
• Ensuring that reports and records are accurate, complete, and timely.

Required Skills & Qualifications

• Minimum of a Diploma / OND academic qualification
• Young and dynamic with high level of professionalism
• Experience in use of data softwares i.e Excel, google sheets, graphics design
• Familiarity with CRM systems and practices
• Excellent interpersonal, communication, and presentation skills
• Must be flexible enough to work some holidays and weekends
• Strong problem-solving abilities
• Ability to multitask, set priorities and manage time effectively.