Operations Assistant at Nova Medi - Clinic

Job Description

• Welcome and greet visitors and clients in friendly and proffessional manner
• Queue patients using the Electronic Medical Records System.
• Answer and direct phonecalls to appropriate individuals
• Recieve, sought and distribute mails
• Maintain a clean organised reception
• Assist with other administrative duties
• Schedulled appointments and meetings for managmen
• Manage enquiries and provide information about the organisation services.
• Respond to patients inquiries via WhatsApp, phone calls, emails, and social media messages.
• Handle order processing, confirmations, and customer follow-ups.
• Address complaints and resolve customer issues promptly and professionally.
• Maintain accurate records of patients interactions and feedback.
• Escalate complex issues to management when necessary.
• Support customer retention through positive service experiences.

Requirements

• Bachelor`s Degree in any discipline
• Computer literacy
• Previous experience in customer service or client relations is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and emotional intelligence.
• Ability to multitask and remain calm under pressure.
• Professional, polite, and customer-focused attitude.

Competencies & Skills:

• Customer relationship management
• Communication skills
• Problem-solving
• Organization and record-keeping
• Professional etiquette.

Salary
N130,000 - N150,000 monthly.