Operations Assistant Manager at Bayshore Technologies Limited

Responsibilities

• Maintain constant communication with customers, vendors and FSEs to ensure proper operations of the organization.
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new FSEs as needed
• Oversee activities on site and taking reports.
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with safety departments to ensure that activities remain compliant
• Oversee materials and inventory on site.
• Ensure PPM (Planned Preventive Maintenance) materials are delivered timely onsite.
• Conduct budget reviews and report cost plans to upper management

Required skills and qualifications

• Two or more years of proven success in an operations management role
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in operations management, business administration, or related field
• Working knowledge of management software programs
• Strong IT skills, including database development
• Multiple years of financial and account reporting experience
• Ability to communicate to large numbers of employees.