Operations and Customer Support Associate at Motoring Nigeria Limited

Your Tasks

• Answer incoming client queries via email, chat, or phone with speed and empathy.
• Spot recurring customer pain points and help build better internal standard operating procedures.
• Professional advice and sales of new and used cars as well as interstate transport sales to optimally meet the individual needs of our customers.
• Efficient design of allsales processes and customer management activities with a high degree of service orientation.
• Maintaining and nurturing relationships with our existing customer base through regular contact and individual support.
• Creating video updates for customers and insurance during key transport milestones. Produce short, professional vehicle handover videos and assist with content for customer-facing platforms.
• Oversee office staff and manage daily operational activities.

Your profile

• Bachelor`s Degree.
• Extensive knowledge of cars.
• Ideally, first experiences in vehicle sales, customer support or banking (Not compulsory)
• Accurate work,diligence, and a sense of responsibility with high intrinsic motivation.
• Valid driving licencerequired for test drives and vehicle transfers.
• Residence on Lagos Island (VI, Lekki, Ajah, Awoyaya e.t.c).
• We encourage you to apply even if you don't meet every single requirement.