Operations and Admin Officer at Sim Impacting Lives Foundation

Role Overview:

We are seeking an Operations & Admin. Officer to oversee administrative operations, financial management, customer support, and strategic partnerships for the SILF Jobs Platform. This is a highly versatile role that blends operational efficiency with relationship building and revenue management to ensure platform sustainability and stakeholder satisfaction.

The successful candidate will manage day-to-day admin processes, coordinate user support, maintain financial records, and cultivate partnerships with NGOs, training institutes, employers, and donors.

Key Responsibilities:

Administrative & Customer Support

• Manage daily administrative tasks to ensure smooth operations of the platform.
• Handle inquiries and complaints from users via email, WhatsApp, and other communication channels.
• Maintain accurate records of subscriptions, job postings, and service requests.
• Support the CV bank and membership management system to ensure efficiency.

Partnerships & Outreach

• Identify, build, and maintain relationships with NGOs, employers, training institutes, and other strategic partners.
• Develop and manage collaboration agreements for job listings, events, and sponsored content.
• Represent SILF at networking events, forums, and partnership meetings.
• Draft partnership proposals and sponsorship packages to attract corporate and donor support.

Finance & Accounts

• Manage revenue tracking from job postings, subscriptions, and other paid services.
• Oversee budgeting, expense reconciliation, and financial reporting for the platform.
• Ensure compliance with nonprofit financial management standards and donor requirements.
• Monitor cash flow and contribute to fundraising strategies for platform sustainability.

Qualifications & Skills:

• Bachelor’s degree in business administration, Finance, Marketing, or related field.
• 3+ years’ experience in operations, finance, customer service, or partnership management (experience in nonprofit or recruitment sector preferred).
• Strong administrative and organizational skills with attention to detail.
• Excellent communication, negotiation, and relationship-building abilities.
• Proficiency in MS Office Suite, financial software, and basic accounting principles.
• Ability to multitask, work under pressure, and meet deadlines.

Why Join Us?

• Be part of a social innovation project shaping the future of NGO recruitment in West Africa.
• Work in a mission-driven environment with opportunities for professional growth.
• Contribute directly to economic empowerment and inclusion.