Operations / Admin Officer at Reuxville Homes

Job Description
Client Relationship:

• Open and maintain customer records by furnishing them with necessary agreement and filing after.
• Resolve problems by clarifying the customer's complaint; determining the cause of the problem; communicating with the client on solution to the problem and time frame for this resolution, communicating with respective contacts to ensure inspection of the issues and following up to ensure resolution
• Recommend potential products, services and solutions to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing state of the building and customer complaints or recommendations.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Go the extra mile to engage customers, Marketing company apartment options, real estate services ( i.e yearly rentals or sales) then handing over the leads to the MD.
• Resolve customer complaints via email or social media
• Advise on company apartment information for walk in clients and call in clients
• Inform customer of deals and promotions
• Work with customer service and digital marketer to ensure proper customer service is being delivered

Requirements

• Candidates should possess a Bachelor's Degree with 1 - 3 years experience.
• Candidate must live around Lekki and its environment.
• Preferably female.

Salary
N60,000 - N100,000 monthly.