Operations / Admin Assistant at DoctorCare247

Responsibilities
Operational Support:

• Manage the Operations Lead's calendar, schedule meetings, and coordinate cross-functional appointments
• Prepare operational reports, presentations, and briefing materials for leadership review
• Track project timelines, action items, and follow-ups across departments to ensure on-time delivery
• Liaise with internal teams (clinical, tech, finance) to facilitate smooth information flow
• Draft internal communications, memos, and process documentation on behalf of the Operations Lead
• Coordinate vendor communications, procurement requests, and logistics as required
• Maintain operational databases, filing systems, and shared digital workspaces

Social Media & Digital Engagement:

• Monitor the company's social media channels (Instagram, X/Twitter, LinkedIn, Facebook) for mentions, comments, and direct messages on a daily basis
• Track media and communications consultants performance in line with agreed KPIS and compile weekly performance reports
• Flag urgent or sensitive patient-related social media interactions to the appropriate team for timely response
• Support the creation and scheduling of social media content in alignment with approved brand messaging and healthcare compliance guidelines
• Identify engagement trends, audience sentiment, and competitor activity to inform the digital communications strategy
• Coordinate with the marketing team to ensure consistent brand voice and respond to community inquiries professionally
• Maintain a social media tracker log to document recurring issues, FAQs, and brand sentiment over time
• Supporting the media and health services unit with content creation tasks

Human Resources Support:

• Support onboarding of new hires, including preparation of onboarding documents, equipment requests, and first-week schedules
• Maintain and update employee records, contracts, and HR files in compliance with data protection standards
• Track employee leave requests, attendance, and contract renewal timelines
• Help plan and coordinate staff engagement activities, wellness initiatives, and team events