Operation Officer at Vicky’s Discovery Travels

Responsibilities

• Provide support to all business units including administrative, financial and human resource departments.
• Ensure that operational activities are executed within allotted budget and timelines.
• Perform budget allocation and expense management for all business operational activities.
• Conduct regular operational reviews and audits for preventive maintenance.
• Set operational goals to meet or exceed performance expectations.
• Provide guidance to staff in resolving operational issues and problems.
• Ensure resource assignment, work allocation, training development and performance assessment are completed in timely manner.
• Provide excellent customer service in order to build and maintain strong relationship with customers.
• Conduct regular meetings with staffs to discuss about operational updates, ideas and issues.
• Ensure customer complaints are handled and resolved accurately and quickly.
• Develop and implement plans to improve operational effectiveness and efficiency.

Requirements

• Candidates should possess a Master's Degree / Bachelor's Degree / HND qualification.
• 1 - 3 years work experience.