Operation Manager (Hospitality) at Nicole Sinclair Consulting

Location: Lekki, Lagos

Responsibilities

• Responsible for supervising the activities of all the departments and sets clear objectives.
• Plans activities and allocate responsibilities to achieve the most efficient operating model.
• Manage budgets/expenses, analyze and interpret financial information and monitor sales profits.
• Develop and implement an intuitive and effective marketing strategy to promote the resort services
• Communicate with guests when appropriate by welcoming them, address their complaints, find solutions to problems, offer information, etc.
• Deal with maintenance issues, shortages in staff or equipment renovation, etc.
• Inspects facilities regularly and enforce strict compliance with health and safety standards.
• Hold regular briefings and meetings with all departmental managers.
• Oversee the operations functions of organization, as per the Organizational chart.
• Ensure full compliance to the resort operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Manage on-going profitability of the resort, ensuring revenue and guest satisfaction targets are met and exceeded.
• Closely monitor the resort business reporton a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for rooms division, Food & Beverage, Admin & General, on target and accurate.
• Maximizing the resort revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Responsible for corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Provide effective leadership to the resort team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Performs other tasks as assigned.

Requirements

• Minimum of a B.Sc in Tourism, Business Administration or other related courses.
• 10-15 years experience as an operations Manager or other related managerial positions.
• Proven experience with clear track record of managing a resort.
• Must possess outstanding management skills and extensive hands-on experience.
• Should possess apt understanding of hospitality management best practices and relevant laws and guidelines.
• Should possess an outstanding leadership skill and pays a great attention to details.
• Working knowledge of MS office; knowledge of resort management software is an advantage.
• Excellent customer service skills as well as a strong business mindset.
• Demonstrable aptitude in decision-making and problem solving.
• Must be reliable with the ability to multi-task and work well under pressure.
• Should have a good knowledge of sales and Marketing.
• Excellent organizational and time management skills.